Key Responsibilities:

• Design, implement, and maintain comprehensive training programs for new and existing telecommunicators, including classroom, simulation, and on-the-job training.
• Monitor and evaluate telecommunicator performance during training and provide feedback, coaching, and remedial instruction as needed.
• Develop and maintain training materials, manuals, and standard operating procedures.
• Ensure compliance with state, local, and federal regulations and standards, including APCO, NENA, and CJIS training guidelines.
• Coordinate with shift supervisors and department leadership to assess training needs and track certifications.
• Maintain accurate training records and documentation.
• Serve as a mentor and subject matter expert for telecommunicators and training staff.
• Assist in quality assurance reviews and recommend process improvements.
• Assist in shift coverage in emergent circumstances

Qualifications:

Required:

• High school diploma or GED.
• Minimum 2-5 years of experience as a telecommunicator in a public safety answering point (PSAP) or similar emergency communications center.
• Demonstrated experience in training or mentoring staff.
• Proficient with computer-aided dispatch (CAD) systems, radio consoles, and 9-1-1 call processing equipment.
• Strong interpersonal and communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays if needed.

Preferred:

• Instructor certification (APCO, NENA, or equivalent).
• Knowledge of adult learning principles and instructional design.
• Experience with QA/QI programs.

Benefits:

• Competitive salary and benefits package
• Retirement and health plans
• Paid holidays, vacation, and sick leave
• Opportunities for professional development and continuing education

DISCLAIMER:  This job description is not an employment agreement or contract.  Management has the exclusive right to alter this job description at any time without notice.

Apply here http://aikencountysheriff.net/employment/application-requirements/